RESERVATION AGREEMENT & POLICIES

Back in Time Rentals has to offer you our guests and new friends a very enjoyable and relaxing stay in either our completely renovated farmhouse on 2 acres in a beautiful country setting or our newer cabin Cedar Ridge located right off the parkway in Pigeon Forge. We invite you to come and enjoy our rentals and the beautiful Smokey Mountains without having to pay the added costs the big rental companies charge. We hope to hear from you soon!

MINIMUM NIGHTS
Back in Time Rentals requires a two-night minimum stay. A 3-night stay is required for New Years. A 5-night stay is required for Thanksgiving and Christmas Holiday.

RATES AND MAXIMUM OCCUPANCY
Rates are based on (two) 2 occupants for each cabin. Additional charges will apply for more than two occupants in each cabin. You must provide the number of guests, including children, when making your reservation. For fire safety reasons we must account for all individuals occupying the rental property during your stay. If you are found having more guest than you are registered for at check-in, you will be asked to vacate the premises and no monies will be refunded. Also, there must be at least one (1) adult age 21 or older in residence and on the premises at all times children are present.

PAYMENT PROCEDURES
All payments and deposits are to be made to Back in Time Rentals unless otherwise instructed. This can be in the form of a money order or personal check. If making a deposit in the form of a personal check it must reach us one week prior to your stay. To make a reservation call us at (865) 740-6707. To reserve your cabin you will need to make payment for the first night for a two night stay, and a two night deposit for a stay 3 days or more. At check-in we will accept Cash, Money Orders, Certified Checks, and Travelers Checks. We do not except credit cards, which helps us keep down costs. No personal checks will be accepted at check-in.

CANCELLATIONS AND RENTAL CHANGES
To cancel a reservation, you must call 30 days prior of your arrival date to make your cancellation or change your reservation dates. Deposits made before a cancellation are non-refundable if the cancellation is made less than 30 days prior to your arrival date. However, if you want to change your dates, your deposit will be applied to your new reservation date.

REFUNDS
We will do everything we can to make sure your rental is ready for you. Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. No refunds will be issued for early departure; malfunctions in the equipment (i.e. hot tubs, televisions, VCR) weather conditions, or any other reason.

RENTER RESPONSIBILITIES
Upon arrival, we ask that you inspect the rental property and report any problems within 2 hours of check-in. Renters will be held responsible for any damaged or missing items or damage to the premises during their stay, negligent-destruction or vandalism. We cannot be responsible for any items lost or missing during your stay.

EQUIPMENT REPAIRS/MECHANICAL FAILURES
We do our best to keep all the appliances, heating and air, plumbing, hot tub, etc...
in good working order. If something malfunctions or breakdowns during your stay we will do our best to get the problem fixed. We do not offer any sort of refund or compensation for equipment failure/ malfunction, satellite or cable malfunctions.

POWER OUTAGES
Sometimes in the mountains we experience power outages. If you are staying in a cabin that is on well water when the power goes out, you will not have water until the power comes back on. A well requires electricity to work. Having an extra gallon or two of water on hand is a good idea. Flushing the toilets also requires water. Being prepared can make all the difference in the world. Back in Time Rentals does not refund or compensate for power outages or other acts of nature.

WEATHER AND ROAD CONDITIONS
The weather in the mountains is very unpredictable we highly recommend four-wheel drive and/or chains during the snow months as we do not refund due to weather or road conditions.

HOT TUBS
When using the hot tub, please remember there are certain health risks that are associated with this facility. We drain, sanitize, refill and replenish chemicals in all hot tubs prior to your arrival; therefore, it may not be warm till later in the evening. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT SIT, STAND OR LAY ON THE HOT TUB COVERS, they will break and you will be charged for the replacement. Remember when not using the hot tub; leave the cover on so the hot tub will stay warm.

HOUSE PARTIES
At no time during your stay is a party allowed. If you are caught having a party of any sort, you will be asked to leave immediately, and no monies will be refunded

HOUSEKEEPING & AMENITIES
Our homes are equipped with basic housekeeping along with a supply of linens and towels. All kitchens are fully equipped along with a starter supply of soap, dishwashing detergent, toilet paper and trash bags, but must be replenished by the renter as needed. All homes have coffee makers but we do not supply the filters or coffee.

Fireplaces are Closed April through September.
Sorry, no Pets allowed.
All Accommodations are non-smoking accommodations

Check-in Time is 4:00 p.m. or later. In the rare event additional cleaning was required from the previous tenant, the maid reserves the right to occupy the home until it is cleaned and ready for your check-in.

Check-out Time is 10:00 a.m. Here at Back In Time Rentals we do not charge a cleaning fee, but would appreciate your help in cleaning up as much as possible to help us keep cost down and continue to offer you this savings. A list of check-out procedures are posted in each home.

NOTE:
Back in Time Rentals or the owners are not responsible for any accidents, injuries or illness that could occur while you are on the premises or its facilities. Nor, are we responsible for the loss of belongings or valuables of the guests. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they might invite to use the premise.